Refund policy

Thank you for choosing our store for your stabilized plant purchases. To ensure a smooth and transparent shopping experience, here are our policies regarding returns and refunds:

General Rules:

  • 14-Day Return Window: We accept returns within 14 days of the purchase date. Return requests received after this period may not be considered.
  • Shipping Costs Borne by the Customer: The customer is responsible for shipping the returned product to our warehouse. We recommend using a tracked shipping service to ensure safe delivery.
  • No Restocking Fee: We do not charge any restocking fees for returns. The customer will receive a full refund of the amount paid for the product, excluding any original shipping costs, if applicable.

Return Procedure:

  1. Contact Us: To initiate the return process, contact our customer service within 14 days of the purchase date. You can do so via email or through the contact form on our website, detailing the issue and, if possible, attaching photos of the damaged product.
  2. Product Packaging: Ensure the product is in its original packaging and in its original condition, with all included accessories.
  3. Shipping the Product: Once return authorization is granted, carefully pack the product and ship it to the address provided by customer service. Be sure to include all necessary details to identify your shipment.
  4. Inspection and Refund: Once we receive the returned product, we will inspect its condition and proceed with the refund of the paid amount. Refunds will be processed using the original payment method within a reasonable timeframe.

Important Notes:

  • Returned products must be in original, unused condition.
  • We do not accept returns of stabilized plants damaged due to improper or negligent use.
  • Any damage caused during transportation must be reported immediately upon receipt of the product.
  • We reserve the right to refuse returns if the conditions outlined above are not met.

For further information or additional assistance, do not hesitate to contact our customer service team.

Thank you for your understanding and cooperation. We are here to provide excellent customer service and ensure your satisfaction with our products.